First log in to your PayPal account and then go to the following page: https://www.paypal.com/de/webapps/mpp/refunded-returns. Now click on the “Activate free” button to activate the service.

To request a refund of return costs, you must apply for it in your PayPal account. Select the returned item in „activities“ and click on “request refund shipping costs”. You must then fill out the appropriate form and submit the required proof of shipping and payment.

You have 30 daysto request a refund. This period applies from the time you return the purchased goods and pay for shipping – not from the time of purchase.

If the request is approved, your PayPal account will be credited within 5 business days.

The service is only valid for standard shipping (no express options).

Yes, there is a maximum refundable amount. This differs slightly per buyer market. For German buyers the maximum refund limit is 25€. If the requested refund amount is above the upper limit, the purchaser bears the remaining costs. More information can be found in the terms of use of the individual markets: Australia, Belgium, Brasilia, Bulgaria, China, Danmark, Germany, Estonia, Finland, France, Greece, Hong Kong, India, Ireland,Israel, Italia, Canada, Croatia, Latvia, Lithuania, Malaysia, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Russia, Singapore, Slovakia,Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Czech Republic, Hungary, USA, UK und Cyprus.