ONLINE STORE FOR WEIGHTLIFTING AND FITNESS

FAQ

PAYMENT

HOW CAN I PAY?

We offer you a variety of payment options!
In the following table you can get an overview of the payment options we offer.

PAYMENT OPTIONS

LISTED BY COUNTRIES

GERMANY INTERNATIONAL
PayPal
Credit Card
Klarna Belgium, Germany, Denmark, Finland, France, Ireland Italy, Netherlands, Norway, Sweden, Spain, Great Britain, Austria
Upon Invoice
Bank Transfer
Giropay
EPS Austria
iDeal Netherlands
P24 Poland
Multibanco Portugal
Bancontact Belgium

FURTHER INFORMATION ON PAYMENT

If you change your mind during the payment process or after a failed payment, you can easily change the payment method. You will receive an e-mail confirming your order within a few minutes after placing your order. In the e-mail, you will receive a link that will redirect you to the checkout page. Here you can then simply select the desired payment method in the payment methods section and complete the payment.

Do you already have a customer account?
Go to the desired order in your CUSTOMER ACCOUNT and click on the “Pay” link. You will be redirected to the checkout page. Here you can then simply select the desired payment method in the payment methods section and complete the payment.

If you have not received an order confirmation email with all details of your order, please check the following:

  • Has the e-mail possibly ended up in your spam folder?
  • Have you possibly activated a spam filter in your e-mail system? Please add support@weightlifting-shop.com to your address book.

If the order data still cannot be found, please contact our customer service.

Yes you can. You can either choose the payment method “Invoice” at the checkout or select the option “Pay later” if you pay with PayPal in your account. A prerequisite for both payment methods is a positive credit check.

More info about payment by invoice:

The payment on account is processed through our partner RatePAY GmbH. After your order you will receive an email from RatePay with the invoice and payment information. The invoice is due 30 days after placing the order with us in the store.

Please transfer the amount to the RatePay bank account specified in the invoice and make sure to use the purpose of payment specified there.

If you have placed multiple orders via RatePay, please pay the invoices separately and indicate the reason for payment on each invoice. Collective transfers cannot be assigned by RatePay.

If you have any questions regarding your payments, please contact directly  RatePAY GmbH.

As soon as RatePAY has received the transfer, you will receive an email confirmation of receipt within 1-3 business days.

In case of a return, you will also receive a confirmation from RatePAY via email with the info about the remaining amount after the refund within 1-3 days.

Transfer the outstanding invoice amount stating the order no. to the following account:

Athlete Solutions GmbH
IBAN: DE02 8705 8000 0101 0386 66
BIC: WELADED1PLX
Bank: Sparkasse Vogtland

Intended purpose: Order no.

Yes, you can. PayPal offers an installment payment from an order value of 99 €. You can find more info here.

Apple Pay is available as a payment method for iOS devices. The payment method is accessible through Safari and you can pay with a linked payment card. You can select this payment method at checkout under “Payment methods”.

After you press the Apple Pay button, Apple Pay opens. Here you can select the card you want to pay with. Please also check the contact details and delivery address stored in Apple Pay. If the entries are correct, you complete the order via Touch ID/Face ID or by entering your passcode. You will then be redirected to the confirmation page in our store.

Google Pay is available as a payment method for iOS and Android devices. You can select this payment method in the checkout area. It is available in all browsers and you can pay with a linked payment card. You can select this payment method at checkout under “Payment methods”.

After you press the Google Pay button, Google Pay opens. Here you can select the card you want to pay with. Please also check the contact details and delivery address stored in Google Pay. If the entries are correct, you complete the order via Touch ID/Face ID or by entering your passcode. You will then be redirected to the confirmation page in our store.

If something goes wrong during the payment process and the payment fails – after all, a browser window is quickly closed by mistake or the Internet connection suddenly goes down – you will receive an e-mail confirming your order within a few minutes. In the e-mail you will receive a link to make the payment again.

Your order is now reserved for you for 14 days. Via the payment link in the order overview, you can complete the payment at any time.

Do you already have a customer account?
Then navigate to the desired order in your CUSTOMER ACCOUNT and perform the payment again via the “Pay” link.

Have you used credit card payment?
The new 3D Secure procedure for credit card payments has been in effect since September 14, 2019.

If you have not yet activated your card for 3D Secure at your bank and therefore aren’t able to complete the two-factor authentication, your payment will not be processed. You can find more information about 3D Secure in the tab “Credit card payment with 3D Secure” below. To complete your payment, please register for the service with your bank and use the “Pay” link from the confirmation email to complete the payment as described above.

Still not working?
Then our customer service is looking forward to help you. Even though we do our best to avoid such cases, it may happen that you cannot complete an order due to other problems, such as a technical failure. In such cases contact our customer service, there the problem can be solved or if necessary your order can be created manually in our system.

European regulations are changing to make online card payments even safer for you. For each order placed after September 14, 2019, you will be asked to verify yourself through 3D Secure. This will be marked depending on the type of card you use (e.g. Visa Secure, Mastercard Identity Check or American Express SafeKey).

What should I do?
If you have not already done it, you should unlock your card for 3D Secure. Most banks offer this service online. Please check the website of your bank for more info.

If you have already registered for 3D Secure or if you’ve used the function before, you do not need to register again. However, some banks are still setting up new payment processes to improve usage. Some banks have designed a new smartphone app specifically for this purpose. Please contact your bank for more information.

To ensure that you can pay easily and securely for your next order, we recommend that you activate 3D Secure before your next online order.

How does the payment process with 3D Secure work?
After you have entered your credit card number, expiring date and verification code at the checkout, as usual, a connection to your bank will be established and you will be asked to confirm your identity (two-factor authentication). After correct authentication, the credit card payment is executed.

The authentication procedure may vary from bank to bank. So you may be asked to enter a security code similar to a password. Or you get a one-time usable code via your mobile app or via SMS.

You can download a copy of the invoice with VAT shown for one of your last orders in your customer account. The prerequisite is that these have already been sent. You will also receive a copy of the invoice as a pdf via e-mail as soon as your order has been processed by us. Log in to download an invoice for your order:

The order amount will be credited within 14 days after receipt of your return – always according to the payment method you chose when ordering.

It has not been confirmed that the return has arrived?
Don’t worry – we will only confirm the return by e-mail after we have checked it. This will take a few days. So if you see in the tracking system that your package has arrived, please give us up to 14 days.

Did you cancel?
If you have canceled your order or an item is not available in exceptional cases, we will refund the amount immediately.

This way the purchase amount is credited depending on the payment method:

Credit card (stripe): The amount will be credited back to the credit card account debited by us. You can see the chargeback on your next credit card statement. It may happen that the date of the chargeback on it coincides with the date of payment.

Pay in Advance: You will receive the credit on the bank account from which you transferred the money. It may take up to 5 business days for the credit to appear in your account.

SEPA Lastschrift: You will receive the credit to the bank account from which the purchase amount was collected. It may take up to 5 business days for the credit to appear in your account.

PayPal: The money will be credited to the PayPal account you use. Whether the amount is deposited to your PayPal account or returned to your bank account is up to you.

KLARNA: You will receive the credit on the bank account you have used for klarna. It may take up to 5 business days for the credit to appear in your account.

stripe (Giropay, iDeal, Multibanco, EPS, P24, Bancontact): You will receive the credit on the bank account you used for your stripe payment. It may take up to 5 business days for the credit to appear in your account.

Have you received a payment reminder but you’ve already paid?

Our email to you is just a reminder that your order will be canceled shortly. After 14 days your order will be automatically canceled if payment is not received.

If you have already paid, please ignore the email. We just wanted to make sure that we can prepare your order for shipping in a timely manner.

We ask you to check the following:

  1. You already transferred? It may take about 5 working days to allocate your transfer. As soon as your payment has been completed, you will receive a confirmation by e-mail.
  2. Did you specify the correct reason of payment? Please always state the respective order number as the reason of payment. If you have specified a different purpose, please conactus and tell us the order number as well as your stated purpose.
  3. Have you transferred for several orders together? Please always transfer for each order separately, so that we can assign your payment. If you transfer for several orders together, it can happen that the payment is only assigned to one order. The remaining amount will then be credited back to your bank account – please check in your account if this was the case.

You’re not sure what your outstanding balance is?
Log in to see your outstanding amounts

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If you have already paid, the open amount is updated for each order in the customer account – within 5 working days.

You could not transfer the open invoice amount yet?
No problem – please use the bank details below and your order number as the reason for payment. You do not need to announce your payment, as it will be assigned automatically.

Our bank details for SEPA bank transfer:
Payee: Athlete Solutions GmbH
Reason: Your order number
IBAN: DE42 6729 0100 0068 7817 01
BIC: GENODE61HD3