If you have not received an order confirmation email with all details of your order, please check the following:

• Has the e-mail possibly ended up in your spam folder?
• Have you possibly activated a spam filter in your e-mail system? Please add support@weightlifting-shop.com to your address book.

If the order data still cannot be found, please contact our customer service.

A completed order can no longer be changed. However, as long as the order has not been packed, you can cancel it and reorder it if necessary.

This is how you cancel in the customer account:

1. Open the ORDER OVERVIEW in your customer account.
2. Cancel desired order via “Cancel”.

A cancellation cannot be reversed. But of course, you can always order again from us.

The order can no longer be cancelled?

Orders can only be cancelled as long as the menu item “Cancel” is active – if it is not active anymore, your order is already ready for dispatch.

The unwanted articles can be sent back to us within 14 days after receipt.

If your address has changed and your package cannot be delivered, it will be returned to us and you will be refunded the purchase price.

Your order was cancelled unintentionally?

We’re sorry about that. It can happen that an item is already sold out, but is still shown as available in the shop. In very rare cases, the order is then cancelled by the system.

You want to cancel a single article?

In some cases, it is only possible to cancel the entire order, for example, if you have redeemed a voucher for your order.

Do you want to change the delivery address?

Once you have ordered, the delivery and billing address for the order cannot be changed. Please cancel in this case and order again to the new address.

You will find all details about the revocation and return regulations in our revocation declaration.
You can cancel your order directly via the online cancellation form.

In the order overview in your customer account, the status of the respective order is shown in the 3rd column.

Pending payment

You have canceled the payment during the ordering process or the payment was not successful. Your order is NOT reserved for you. Via the payment link in the order overview, you can complete the payment at any time.

Once we have received your payment, the status will be changed to “processing”. If we do not receive payment from you within 14 days, the order will be automatically canceled.

As a reminder of your order we will send you 3 reminder emails with the payment link.

If you have changed your mind, you can also cancel the order at any time by clicking the “Cancel” link in the order overview.

Did you order as a guest?

You can pay for your order at any time using the Pay link from one of the reminder emails or write to our customer service, they will be happy to help you.

Processing

Your order was successful, we have already received your payment and will immediately prepare your package for shipping.

You will receive a shipping confirmation by e-mail as soon as we have shipped your order.

On Hold

You have chosen the payment method bank transfer and we expect your transfer.

Once we have received your payment, the status will be changed to “processing”. If we do not receive payment from you within 14 days, the order will be automatically canceled.

As a reminder of your order we will send you 3 reminder emails with our bank details.

If you change your mind, you can cancel the order at any time by clicking the “Cancel” link in the order overview of your customer account. For guest orders, please contact our customer service for cancellation.

Completed

Your order is ready for dispatch and will be handed over to our dispatch service provider.

As soon as your order is completed, you can also access the tracking information in your customer account via “View” at any time.

Furthermore you will receive a shipping confirmation by e-mail including tracking link.

Now it won’t be long before you can finally hold your favorite products in your hands!

Failed

Your credit card has been declined or you have not completed the two-factor authentication process.

Your order is NOT reserved for you. Via the payment link in the order overview, you can complete the payment at any time.

Once we have received your payment, the status will be changed to “processing”. If we do not receive payment from you within 14 days, the order will be automatically canceled.

As a reminder of your order we will send you 3 reminder emails with the payment link.

If you have changed your mind, you can also cancel the order at any time by clicking the “Cancel” link in the order overview.

Did you order as a guest?

You can pay for your order at any time using the Pay link from one of the reminder emails or write to our customer service, they will be happy to help you.

Canceled

You canceled the order because you changed your mind or our admin canceled your order because the payment deadline of 14 days was exceeded.

Should you still like to receive your items, please order again.

Refunded

You have returned your entire order to us. We have already processed your return and refunded the invoice amount to your account used for the order.

To confirm your credit you should also have already received a corrected invoice by e-mail.

You can download a copy of the invoice with VAT shown for one of your last orders in your customer account. The prerequisite is that these have already been sent. You will also receive a copy of the invoice as a pdf via e-mail as soon as your order has been processed by us. Log in to download an invoice for your order:

Did you get a wrong article? Or did you receive an additional item that you had not ordered at all?

We’re sorry, we didn’t mean to put you to any trouble.

Please return the wrong item and note on the return note under reason for exchange that you did not order it or that the ordered item was not delivered.

If your desired item has not arrived, please reorder it. Of course, we do not charge for the wrong article. If the order has already been paid, the order amount will be credited to your account as soon as we receive your return shipment with the note.

Your article is defective or damaged?

We’re sorry about that. Please submit a complaint – click below and fill out the form. Please provide us with as many details as possible so that we can investigate your complaint quickly.

We are sorry if you’ve received a damaged package.

Are the ordered items undamaged?

If only the package has been damaged and you want to return something, you can simply use the packaging of your choice for the return shipment. Please fill out the enclosed return form completely and send your return:

Athlete Solutions GmbH
Erlbacher Straße 88
08258 Markneukirchen

Please understand that we cannot replace damaged shipping material.

Is an item damaged or missing due to shipping?

Please contact us using one of the contact options below. If you give us your order number, we can help you particularly quickly.

You can return items to us within 14 days, even if you bought them in a sale. The important thing is that they are unworn. Please be careful not to remove attached labels.
All information about this and step-by-step instructions on how to return items can be found above.

Normally you will receive the appropriate return slip for your order with your package. However, if there is no return slip, you can still download it from your customer account as a pdf file. Simply select the corresponding order under My Orders and click on the link “Returns Form” under the order summary.

Did you order as a guest?

If you have not created a customer account during the ordering process, you cannot download your return slip afterwards. In this case, please contact our customer service with the order number.

AN ITEM DOES NOT PLEASE YOU ANYMORE?

THIS IS HOW YOU RETURN YOUR ORDER:

DID AN ARTICLE NOT FIT PERFECTLY?

THIS IS HOW YOU EXCHANGE YOUR ORDER:

NOTE: WE DO NOT OFFER EXCHANGE ORDERS FOR ORDERS FROM ABROAD.

In this case, send us the unsuitable item back as described above and order a suitable item again.

The order amount will be credited within 14 days after receipt of your return – always according to the payment method you chose when ordering.

It has not been confirmed that the return has arrived?
Don’t worry – we will only confirm the return by e-mail after we have checked it. This will take a few days. So if you see in the tracking system that your package has arrived, please give us up to 14 days.

Did you cancel?
If you have canceled your order or an item is not available in exceptional cases, we will refund the amount immediately.

This way the purchase amount is credited depending on the payment method:

Credit card (stripe): The amount will be credited back to the credit card account debited by us. You can see the chargeback on your next credit card statement. It may happen that the date of the chargeback on it coincides with the date of payment.

Pay in Advance: You will receive the credit on the bank account from which you transferred the money. It may take up to 5 business days for the credit to appear in your account.

SEPA Lastschrift: You will receive the credit to the bank account from which the purchase amount was collected. It may take up to 5 business days for the credit to appear in your account.

PayPal: The money will be credited to the PayPal account you use. Whether the amount is deposited to your PayPal account or returned to your bank account is up to you.

KLARNA: You will receive the credit on the bank account you have used for klarna. It may take up to 5 business days for the credit to appear in your account.

stripe (Giropay, iDeal, Multibanco, EPS, P24, Bancontact): You will receive the credit on the bank account you used for your stripe payment. It may take up to 5 business days for the credit to appear in your account.

Did you order an item which is cheaper now? Please check the following:

• Was your item delivered more than 14 days ago?
• Is the cheaper offer only valid for a different size or color?

Any of these options apply?

In this case a price reduction is not possible.

The options do not apply?

If your order has been shipped already please ask us to check if a discount is possible.